Accompanying documents

For example

● When shipping abroad in accordance with the customs legislation in the recipient country, customs fees may be charged, which will have to be paid to the Recipient. If necessary, an email with a request to pay customs fees can be sent to the Recipient.
● Please, note that customs fees are charged on all product categories, including gifts or warranty returns.
● The duty-free threshold in most European countries is 0 EUR, which means that all international express shipments are subject to customs clearance and payment of duties by the recipient.
● For export shipments worth more than EUR 10,000, filling out a customs declaration is mandatory. More details are provided in the Accompanying documents section. Export customs clearance takes place either in the shipment’s destination country or transit country.

● Customs services may request additional information about the content and value of the goods in the parcel from the Sender or Recipient.
● In the event that the parcel’s contents are interpreted as a commercial batch at the customs, duties will be imposed over the parcel according to the rules of charging customs duties on commercial goods, or the parcel will be returned to the Sender.
● The delivery service in the country of destination contacts the Recipient by email.
● If the Recipient has not responded to the message and/or the delivery has not made due to incorrect data of the Recipient, the parcel can be returned to the Recipient in Ukraine, or it is also possible to clarify the details and send it for redelivery.

Import to Ukraine

Export from Ukraine

Do you like our brand and philosophy? We gladly offer you our products and services to become a part of your customer service. Tell us in what way we can be helpful!

Perfect! We've received your message and will get back to you within 48 hours.

Thank you!

Start a new story

Example of an invoice for individuals

Invoice form for individuals

Application form to the customs authorities to be filled in

List of accompanying documents for individuals

Request for return, forwarding or change of international shipment data

Claim form for international delivery for individual consumers

Customs brokerage contract service for individuals

Instructions for customs clearance of an import shipment

Expert evaluation of the GPS tracker

Instructions for individuals on the declaration of goods

Yes, we have made the necessary changes to the <a style="color: #d61c1c;" href="https://novaposhta.ua/uploads/misc/doc/forbidden_goods_uk.pdf">list of exclusions</a> for transportation. Thus, during martial law, you will be able to send important documents abroad, which could not be taken during evacuation.

Is it possible to send a birth certificate and other identification documents abroad?

Create a parcel in the Personal account in advance, or drop off a package directly at the service point.

How to use the international delivery service?

In most European countries, international shipments sent between individuals with a value of up to EUR 44, including those marked  as gifts or personal belongings, are not subject to customs duty or VAT. But additional customs or tax charges are possible if the customs services of the destination country assess that the value of the contents of the parcel exceeds 44 EUR; will reveal a discrepancy between the actual content and the description of the content in the declaration. Customs will detain the parcel if it contains prohibited goods. In case of violation, the parcel may be disposed of, returned to the sender, or customs fees,  will be charged  etc.

Will recipients pay anything when receiving shipments in European countries?

In order to agree on the delivery time of the package abroad, the courier will call the recipient, so it is very important that the recipient can answer their call. If there is no communication with the recipient, the package may be delivered late or not delivered at all.

Why should the Recipient’s Ukrainian phone number not be specified?

Use the Global Delivery product.

Which product should I use to send things that are not personal?

The full list of goods prohibited for transportation is available <a style="color: #db1a1a;" href="https://novaposhta.ua/uploads/misc/doc/forbidden_goods_uk.pdf">by the link</a>. 
The most popular items include: food, medicine and dietary supplements, money, tobacco products, alcohol, combustible materials, perfumes.

What are the restrictions on sending parcels abroad?

Yes, shipments are insured for the value stated in the declaration. If you wish, you can additionally insure the parcel for a higher amount by paying a 3% commission to Nova Poshta Global. Therefore, if the package is damaged or lost, we will reimburse the customer who paid for the delivery, the amount of the declared value and the insurance amount.
But customs officials may seize the parcel without compensation, or return it to Ukraine, or charge customs fees, etc., under any of the following conditions:
<ul>
<li>if the declared value does not correspond to the real value of the parcel,</li>
<li>if a commercial lot is detected (more than 5 identical products),</li>
</ul>
• if the parcel contains prohibited goods.

Are international shipments insured?

Use the calculator in the Tariffs section, specifying the destination country and the parcel’s dimensions.

How to calculate the shipping cost?

The courier will deliver the package to the addressee&#8217;s door.

How is delivery abroad performed?

The volume weight of the parcel is indicated in kilograms and is calculated according to the formula: 
Length [cm] x Width [cm] x Height [cm] / 5,000.

How is the volumetric weight calculated for an international shipment?

The declared value must be equal to the real (market) value of the shipment.

How to evaluate an international parcel?

The notification about the parcel can be sent to the recipient by email, text message or Viber. In case of the need to pay customs charges and if any other issues related to the shipment arise, the information will be sent to the recipient&#8217;s email.

Why specify the recipient's email?

Shipments to the address of a natural person are issued to any adult who can receive the package at the address indicated in the waybill without document verification.

Does the Recipient have to show their ID to get the parcel?

Packages should be handed in open so that the operator can check the contents and make the shipment description. If the parcel is wrapped up, the operator has the right to open the parcel. The exception is factory packaging.

How do I need to hand over shipments to Nova Poshta Global employees?

Usually, before the shipment is delivered, the recipient is contacted by the delivery service in the destination country by phone. But conditions may differ in each country. In some cases, the shipment may be delivered without additional delivery notification.

Who and how contacts the recipient when the parcel is delivered?

Customs fees are paid only by the recipient abroad. The customs service will inform them about the need to pay, the amount to be paid, and other details by email.

Who pays customs fees and how?

We launched the product Parcel from home in response to the need of Ukrainians who were forced to leave the territory of the EU due to the armed aggression of the Russian Federation. It is cheaper to send a parcel using the Parcel from Home product than Global Delivery, but this product only applies to sending used personal items without labels or seals to one of the EU countries.
In addition, the Parcel from home product implies shipping by ground, and therefore it takes longer. For Global Delivery we use air transport.

What is the difference between Global Delivery and Parcel from Home?

Yes, the total weight of the parcel (actual or volumetric) can be 70 kg maximum, and the dimensions should not exceed 120x80x69 cm. You can also send only personal items with an estimated value of up to EUR 44.

Does the Parcel from Home product have any limitations?

Today, the international service can be used at Nova Poshta service points in all Ukrainian cities. Please note that certain service points may have restrictions on the allowable weight of shipments, so check the list of service points in advance.

From where can I send an international parcel as the Parcel from Home?

Yes, you can send a parcel to a citizen of another country from Ukraine.

Is it possible to send Parcel from Home to a foreign citizen?

FOR YOU

Facts about us

FOR BUSINESS

For e-commerce businesses, we offer new markets and integration with us as a unique and comprehensive delivery service for your clients. For logistic partners, we offer a cross-border product for a fast launch of deliveries on a global scale.

FOR GLOBAL E-COMMERCE

We use cookies on this website to provide the best experience for you. By confirming, you agree to our <a style="color: #da291c;" href="https://novaposhtaglobal.ua/cookies">Cookie policy</a>.

About the sustainable development of Nova Poshta

With your support, Nova Global team daily provides an easy and convenient shipment and delivery service, which today becomes available to Ukrainians in the whole world.

FRIENDLY SERVICE

Nova Global - we create products and digital solutions for business and personal life; our key focus is the global B2C cross-border market for eCommerce and marketplaces.
 
 
Nova Global's logistics solutions enable you to open up any country to your business through a single global API platform. Our regular intercontinental line hauls provide fast and reliable delivery between America, Europe, the United Kingdom, China and Ukraine.

THINK GLOBALLY, WIN LOCALLY

You can entrust us with processing and shipping your products to 213 countries. Nova Global provides regular import and export to most countries in the world in a matter of days. Do business globally.

Do you sell your products on Etsy or Amazon? Or are you just planning to start selling? We offer comprehensive solutions for processing and shipping your products to clients in 213 countries from global marketplaces: Vinted, eBay, Stock X, Depop, Etsy, Amazon, Rubylan, Artpal and others.


FOR SELLERS ON GLOBAL MARKETPLACES

Main new design

Export or import: with Nova Global you can do it all. Our private Supernova air fleet will also guarantee the best delivery timing.

A WORLD WITHOUT BORDERS

The whole world is at your fingertips with Nova Global. Now is the time to make a gift for your distant relatives, get a parcel from friends abroad or order something in an online store located on another continent.

The best delivery solution for business and life

Welcome to Global Parcel delivery

English

Українська

Polski

Türkçe

Deutsch

Español

Italiano

Latviski

Lietuvių

Eesti

Čeština

Français

Română

Slovenský

Magyar

русский

中国人

ภาษาไทย

日本

Melayu

Bahasa Indonesia

한국말

Pilipinas

عربي

isiZulu

Mobile App

Personal account

Chat bot

Tracking

Calculator

The period of free storage of shipments in a branch in Ukraine is 24 calendar days, except for shipments delivered from the Temu online store. The period of free storage of shipments delivered to Ukraine from the Temu online store, in branches, post offices and/or by courier delivery is 5 (five) calendar days, without the possibility of their further storage The first day of storage is the next calendar day after the arrival of the shipment at the Recipient's branch.

Storage

The service allows for a return of the parcel by request of the Sender. The return has to be ordered separately if the Sender does not have an agreement with Nova Poshta about automatic returns and if the Recipient refuses the parcel or is not picking up the parcel for over a week. If the recipient refuses the parcel or does not pick up the parcel, the Sender can order an additional service “Return” to a convenient address. Please note that if the delivery fees were not paid before shipping, the Sender will have to pay for the delivery and the return according to Nova Poshta tariffs.

Returns

The service envisages placement of the shipment in the most suitable type of packaging, that will ensure a secure transportation. The packaging is chosen from the available range of Nova Poshta Global company. The service is paid, apart from documents and small shipments of 1kg (inserted in branded packaging). We offer a vast range of packaging for parcels of up to 30 kg and above 30kg to guarantee the integrity of the contents of the parcel during transportation, storage and checks at customs.

Packaging

Please note that customs duties are charged on all categories of goods, including gifts and warranty returns. Most countries have a duty free customs limit, so all international express shipments are subject to customs clearance, payment of taxes and duties by the Recipient. Delivering goods with value over 150 EUR to Ukraine from abroad, import customs duties are charged. They include: (1) import duty – 10% from the amount exceeding 150 EUR. (2) VAT – 20% from the amount exceeding 150 EUR including duties.

Customs clearance

The service allows for a change of address of an existing shipment within a locality, country or abroad. The fee for an address change is calculated according to the existing tariffs of Nova Poshta Global company. With the address change, a new route will be created for the shipment (the parcel will first be delivered to the original destination, and then be redirected), so the delivery time will increase. After delivering the redirected shipment, the recipient will receive an sms-notification about delivery.

Address change

Services

Customer care 24/7

Support

Change of address

Export

Import

Products and services

Shopping

Who we are

Career

Insights

Contacts

Receiving

Sending

Calculate

Tariffs

If you plan to use the services of the Nova Global customs broker, read the tariffs for customs brokerage services in Ukraine for individuals.

Customs brokerage services

Send an order

You can additionally download tariffs for the "Global Delivery" product and tariffs of the "Parcel from home" product

The calculator calculates the approximate cost of transportation, which is paid by the Sender. The result does not take into account customs duties and taxes that may be charged to the Buyer in the country of delivery. You can additionally download tariffs of the Seller One product at <a style="color: #ff0000;" href="https://nova.global/en-ua/for-you/tariffs/document/">this link</a> (valid from 02.12.2024).

Delivery costs

Sell and ship worldwide

Place an order

Online shopping around the world

Create a shipment

Online

Find a branch

Branch

How to create a shipment

Full list here

For Poland

For Moldova

List of prohibited items that are not accepted for shipment:

You can ship personal items with an estimated value below 44 EUR:

What CAN be shipped

What can NOT be shipped

Where we deliver

We offer a wide selection of packaging for parcels of up to 30kg and over 30kg to guarantee the integrity of the contents during transportation, storage and customs checks.

According to the EU directive, the duty free customs limit for personal items in European countries is 45 EUR, so personal items are not subject to custom duties during customs clearance.

Customs clearance in the destination country 

If the circumstances change, the sender can get the parcel back to a convenient address, or the recipient can refuse the parcel.

Care service assistance

Minimum fee: 350 UAH for up to 2kg to Poland

Shipping fees

How to receive

How to ship

Delivery time

Send the favorite and essential things from home to family and friends, who are temporarily staying in one of the EU countries. This product also works in the opposite direction through our offices abroad.

Shipping Personal Items

You can ship items with any estimated value:

We deliver to 243 countries and territories

Please note that customs fees are charged for all the categories of goods, including gifts or warranty returns. In most countries there is a duty free customs limit, so all international express shipments are subject to customs clearance, taxes and fees to be paid by the Recipient.

If the circumstances change, the sender can get the parcel back to a convenient address, and the recipient can refuse the parcel.

Delivery fees

Send parcels with new items, documents and cargoes abroad and use global delivery service to 243 countries and territories.

Sell and ship worldwide

The countries we deliver from

Receive a shopping address

How it works

The most popular stores

Start shopping

Nova Poshta will store your parcel for free for 7 calendar days and for 24 days in total, so that you can pick it up at a convenient and quiet time.

If the value of goods delivered to Ukraine from abroad exceed 150 EUR, import customs duties must be paid. They include: (1) import duty – 10% from the amount exceeding 150 EUR. (2) VAT – 20% from the amount exceeding 150 EUR including the customs duty.

The service allows for changing the address for an existing shipment within Ukraine.

Minimum fee: 3$ for a parcel of up to 0,5kg.

Make purchases in online stores in the USA, UK, Poland, Turkey, France, Germany, Spain, Italy, Czech Republic, China, Canada, Slovakia, Lithuania, Latvia, Hungary, Romania, Estonia, Japan, South Korea, and the nearest branch.

Shopping in foreign online stores 

We deliver from the most popular online stores

If the value of goods delivered to Ukraine from abroad exceeds 150 EUR, import customs duties must be paid. They include: (1) import duty – 10% from the amount exceeding 150 EUR. (2) VAT – 20% from the amount exceeding 150 EUR including the customs duty.

The free storage period of shipments at the branch in Ukraine is 24 calendar days, except for shipments that were delivered from the Temu online store.
The free storage period for shipments delivered to Ukraine from the Temu online store, in the service points, post offices, and/or by courier delivery is 5 (five) calendar days, without the possibility of their further storage.

The service envisages changing the address for an existing shipment within Ukraine.

The return of the order is possible according to the conditions of the online store, indicated on the store’s website.

For your convenience, we have arranged direct deliveries to Ukraine from the most popular online stores, such as iHerb, Aliexpress, Joom and others. Having added the items to your shopping cart, choose delivery with Nova Poshta Global and indicate the number of the closest branch or locker or your address.

Direct E-commerce