Direct E-commerce

If the value of goods delivered to Ukraine from abroad exceeds 150 EUR, import customs duties must be paid. They include: (1) import duty – 10% from the amount exceeding 150 EUR. (2) VAT – 20% from the amount exceeding 150 EUR including the customs duty.

The term for free storage of shipments at a branch in Ukraine is 24 calendar days, with the exception of shipments delivered from the Temu online store.
The free storage period for shipments received from the Temu online store is as follows:
·       At the branch office — 9 (nine) calendar days.
·       At the parcel locker — 5 (five) calendar days. After this period, the shipment is automatically transferred to the nearest branch office, where it is stored free of charge for 9 (nine) calendar days from the date of delivery to the branch.
·       For courier delivery — after three unsuccessful delivery attempts, the shipment is transferred to the nearest branch office, where it is stored for 9 (nine) calendar days.
After the expiration of the specified storage periods, shipments received from the Temu online store are subject to return to the Sender.
The first day of storage is the next calendar day after the shipment arrives at the Recipient’s branch.

The service envisages changing the address for an existing shipment within Ukraine.

The return of the order is possible according to the conditions of the online store, indicated on the store’s website.